- 閱讀理解A
題干：WhenThomasKeller,oneofAmerica'sforemostchefs,announcedthatonSept.1hewouldabolishthepracticeoftippingatPerSe，hisluxuryrestaurantinNewYorkCity，andreplaceitwithEuropean-styleservicecharge,Iknewthreegroupswouldbeopposed：customers,serversandrestaurantowners.Thesethreegroupsareallcommittedtotipping-astheyquicklymadeclearonWebsites.Toopposetipping,itseems,istobeanticapitalist,andmaybeevenalittleFrench.ButMr.Kellerisrighttomoveawayfromtipping-andit'sworthexploringwhyjustabouteveryoneelseintherestaurantworldiswrongtostickwiththepractice.Customersbelieveintippingbecausetheythinkitmakeseconomicsense.“Waitersknowthattheywon’tgetpaidiftheydon’tdoagoodjob”ishowmostadvocatesofthesystemwouldputit.Tobesure，thisisatempting，apparentlyrationalstatementabouteconomictheory，butitappearstohavelittleapplicabilitytotherealworldofrestaurants.MichaelLynn,anassociateprofessorofconsumerbehaviorandmarketingatCornell’sSchoolofHotelAdministration,hasconducteddozensofstudentsoftippingandhasconcludedthatconsumers’assessmentsofthequalityofservicecorrelateweaklytotheamounttheytip.Rather,customersarelikelytotipmoreinresponsetoserverstouchingthemlightlyandleaningforwardnexttothetabletomakeconversationthantohowoftentheirwaterglassisrefilled-inotherwords,customerstipmorewhentheyliketheserver,notwhentheserviceisgood.Mr.Lynn'sstudiesalsoindicatethatmalecustomersincreasetheirtipsforfemaleserverswhilefemalecustomersincreasetheirtipsformaleservers.What’smore，consumersseemtoforgetthatthetipincreasesasthebillincreases.Thus，thetippingsystemisanopeninvitationtowhatrestaurantprofessionalscall“upwelling”：everybottleofimportedwater,everyespressoandeverycocktailisextramoneyintheserver'spocket.Aggressiveupwellingfortipsisoftenrewardedwhilelow-key,qualityserviceoftengoesunrecognized.Inaddition,thepracticeoftippooling,whichisthenorminfine-diningrestaurantsandisbecomingmorecommonineverykindofrestaurantabovethelevelofagreasyspoon，hasruinedwhatevereffectvotingwithyourtipmighthavehadonanindividualwaiter.Inanunreasonableoutcome，youarepunishingthegoodwaitersintherestaurantbynottippingthebadone.Indeed，thereappeartobelittleconnectionbetweentippingandgoodservice.
題目：According to Michael Lynn's studies, waiters will likely get more tips if they_____. - A 、have performed good service
- B 、frequently refill customers，water glass
- C 、win customers，favor
- D 、serve customers of the same sex
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參考答案【正確答案：C】
推理題。根據(jù)題干中的信號(hào)詞Michael Lynn和get more tips定位到文章第五段。第五段第一句破折號(hào)后面的部分(in other words, customers tip… )指出，顧客多給小費(fèi)是因?yàn)橄矚g這個(gè)侍者而不是因?yàn)槠浞?wù)周到。因此，C選項(xiàng)為正確答案。
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